FAQs

I’ve never talked to anyone. I’m used to handling things on my own. Aren’t people who go to therapy weak?

Not at all. People who ask for help know when they need it and have the courage to reach out. Everyone needs help now and then. In our work together, we will help you explore and identify your strengths and how to implement them to reduce the influence of the problems you are facing.

What’s the difference between talking to you or my best friend or family?

The difference is between someone who can do something, and someone who has the training and experience to do that same thing professionally. A mental health professional can help you approach your situation in a new way– teach you new skills, gain different perspectives, listen to you without judgment or expectations, and help you listen to yourself. Furthermore, counseling is completely confidential. You won’t have to worry about others “knowing my business.” 

Why shouldn’t I just take medication?

Medication can be effective but it alone cannot solve all issues. Sometimes medication is needed in conjunction with counseling. Our work together is designed to explore and unpack the problems you are experiencing and expand on your strengths that can help you accomplish your personal goals. If our team feels a medication evaluation may be helpful, we can refer you to a medical provider.

How does it work? What do I have to do in sessions?

Because each person has different issues and goals for counseling, it will be different depending on the individual. Each therapist tailors their therapeutic approach to your specific needs. One of our therapists meets with you weekly to help you work on your  goals towards healing.

How long will treatment take?

Everyone’s circumstances are unique to them and the length of time counseling can take to allow you to accomplish your goals depends on your desire for personal development, your commitment, and the factors that are driving you to seek counseling in the first place. Some feel relief within weeks while others may need support for months before reaching their goals. You are in the drivers seat and are responsible for making appointments as you need them.

I want to get the most out of therapy. What can I do to help?

We are so glad you are dedicated to getting the most out of your sessions. Your active participation and dedication will be crucial to your success. Making weekly appointments is the first goal to success. Following guidance from your therapist is key.

When will I know how much I have to pay?

Our team checks your insurance benefits once your profile has been created. You will be notified of any out-of-pocket costs before you schedule an appointment. Most of the time, your  health insurance will cover most or all of our fees. We take almost all the major insurance carriers.

How soon will I get scheduled after my first phone call?

During your first call with our team, we will offer you an appointments. We have same day options or booking out 4 weeks. We have appointments anywhere from 8:20am AM-7:00pm, Monday through Saturday. We will offer you appointments at either our Redlands or Riverside office, as well as virtually though our secure telehealth platform. Each of our therapists has a different schedule, and all appointments are first come, first serve.

Do you only offer Online Therapy?

We offer In-Person and Online therapy. Our Redlands and Riverside offices are located within a mile off the freeway for easy access. Both offices have local transportation options nearby. Telehealth or online sessions can be attended through your computer, tablet or smartphone in any private location that works for you.

If my child is becoming a client, can I (the parent) meet the therapist?

Absolutely!  For all clients 11 and younger, the first session is just for the parent(s) and therapist only.  For new clients who are 12-17 years old, parents are welcome to meet with the therapist for the first 15 minutes of the session, but the remainder of the session will be with your child alone.  As treatment continues, parent check ins are scheduled as needed, and parents are kept informed of their child’s progress.

How does scheduling work after my Intake appointment?

Once you have a profile in our system, you have access to the self-scheduling feature in our client portal where you can request appointments with your therapist up to 4 weeks out. Since all appointments are first come, first serve, this feature allows you to pick the dates and times that work best for you directly from your therapist’s calendar. You can call our main line or email our team to help with scheduling as well. We also encourage everyone to stop by our reception desk at any time to schedule future sessions.

What can I expect from therapy?

It’s normal to be nervous about your first therapy session. You should expect a therapeutic environment that is warm, compassionate, empathetic, and safe. Your therapist’s role is to offer you insights into your experiences, new perspective on how to handle issues, and evidence-based treatment interventions that are customized to you and your needs. Your therapist will support you in deciding goals for your treatment, and will seek your feedback on your experience in therapy as you go along. You are the expert in you and your life.